Team inbox
Every WhatsApp conversation in one place. Assign to agents, filter by folder (mine / unassigned / all), search by name or number.
The Platform
Whatbot is a full WhatsApp Business platform. The API brings contacts in; the app is where your team works them.
Shared Inbox
Section titled “Shared Inbox”24-hour window
The inbox tracks WhatsApp’s 24h customer-care window and prompts for an approved template when it’s closed.
Tags & notes
Label conversations for segmentation; leave internal notes your customer never sees.
Real-time
New messages stream in live over WebSocket, with a polling backstop so it always stays current.
Broadcasts
Section titled “Broadcasts”Send an approved template to a segment (by tag / opt-in) and track delivery,
reads, and replies. Personalize with contact {{attributes}}.
Flows & Forms
Section titled “Flows & Forms”- Flows — no-code automations: trigger a sequence when a customer messages, submits a form, or matches a rule.
- Forms — native WhatsApp Flows that collect structured data (name, budget, appointment) inside the chat; responses land on the conversation.
AI Agents
Section titled “AI Agents”Configure an AI agent to auto-reply, answer FAQs from a knowledge base, and qualify leads — with clean handoff to a human when needed.
Templates
Section titled “Templates”Manage your WhatsApp message templates per business account — create, review status, and use them in broadcasts and API sends.
Contacts API
Section titled “Contacts API”Sync customers and leads from any system, keyed by phone, with unlimited custom attributes. See the Contacts API.