The Platform

Whatbot is a WhatsApp Business platform for teams: one shared inbox on one or more WhatsApp numbers, with broadcasts, no-code flows, AI agents, tickets and rules around it, and a public API to connect your own systems. Each card below opens the guide for that part.

Talk to customers

Shared inbox Folders, assignment, tags, notes and @mentions, quick replies, scheduled and recurring messages, bulk actions, chat properties and AI reply help.

Broadcasts Send an approved template to contacts, a segment, a CSV or inbox chats — now, later or on repeat — and read the delivery report.

Contacts & segments Contacts, CSV import, custom contact fields, segments and re-engagement rules.

WhatsApp calling Take customer calls in the dashboard and call customers who have given permission.

Catalogue & orders Build a product catalogue, send products from a chat, and see the orders customers place.

Automate

Flows & forms No-code conversation flows started by a keyword, a first message, a voice note or by hand — and native WhatsApp forms.

AI agents An AI that answers from your FAQs and web pages and hands over to a person when it should.

Automation rules When something happens, check conditions, then act: tag, assign, reply, raise a ticket, email — with business hours and delays.

Tickets and tasks Turn a conversation into a tracked ticket or task, by hand, with an emoji reaction, or from a rule.

Run the team

Team & availability Invite teammates, set online status and shifts, and control how chats are assigned.

Analytics Response and resolution times, volumes and a per-person team report.

Roles & permissions What admins, supervisors, agents and viewers can do.

Phone number masking How customer numbers are hidden from your team, what your integrations receive, and the audit trail.

Your WhatsApp numbers and account

WhatsApp setup Connect a number, add more numbers, and choose the default.

Blue tick Request Meta's verified badge for a number.

Billing & wallet What is charged, the prepaid wallet and top-ups.

Connect your systems

Public API Push contacts, send messages and templates, read conversations, and receive webhooks.

Integrations Connect your CRM or website forms to Whatbot.

Build it with Claude Have Claude write the integration for you, or connect Claude to your workspace over MCP.